December 2010 Archives

As the holiday season fast approaches, we've created a short quiz to help you get into the festivities. Do you know your Blitzen from your Vixen? Do you know your Michelangelo from your Leonardo?

This is a just-for-fun quiz. Strictly no GML, no GIS, no INSPIRE and no Open Data.

Merry Christmas and Happy New Year to everyone from Snowflake Software!

(Click on the picture below to start taking the quiz.)

Melissa Burns | Marketing Manager | melissa.burns@snowflakesoftware.com | www.twitter.com/sflakesoftware

Back in June we announced news that our Chairman, Peter Woodsford,  had been awarded an MBE for his services to the Geographic Information Industry in the Queen’s Birthday Honours list. The award is recognition of his contribution to the growing maturity and importance of the Geographic Information industry. 

Read the news: Peter Woodsford awarded Order of Chivalry

Last week, Peter officially received his award at the MBE Investiture at Buckingham Palace. The Queen was on official engagement and Prince Charles the Prince of Wales took the Investiture.

After the Investiture, Peter celebrated the award with some of his family and closest friends and colleagues from the GI industry with Tea and Cakes at Fortnum and Mason.

From everyone at Snowflake, we'd like to congratulate Peter on this deserving award.

Melissa Burns | Marketing Manager | melissa.burns@snowflakesoftware.com | www.twitter.com/sflakesoftware

If you read my last blog (Snowflakes in Southampton) you might remember me mentioning the new Customer Portal that we've been busy working on?

Well, we've contacted the majority of our customers, partners and colleagues and let them know that the new Customer Portal will be going live on Saturday 11th December. That's this Saturday!

Support that's even better - A brand new Customer Portal

We’re committed to providing a great customer experience. And making sure that customers get the best possible support is one way we can do that.   The new Customer Portal provides customers with exclusive access to new and enhanced support tools, all in a simple-to-use, easy-to-navigate, website interface. And here's a preview of just some of the new functionality you can expect.

My Profile - A secure area to manage your contact details

My Entitlements - Manage your account details, software and maintenance

Documentation - get up and running quickly with User Guides and Product How To's.

Cases - Raise a direct support request and track progress

Installers - Download the latest product, upgrade or Early Access version

Solutions - Search the knowledgebase for answers

Answers - ask the community for help or answer community questions

Ideas - Get involved with product development - suggest improvements or vote for existing ideas

(The Customer Portal is currently in development so final version may differ slightly from above)

When

The new Customer Portal goes live on Saturday 11th December. 

The current support site will be unavailable during the upgrade period (Friday 10th - Saturday 11th December). 

If you require support on Friday 10th please contact the team via phone: 0044 (0) 23 8023 8232

What to do

If you're an existing customer, you should have received a letter to let you know about the changes; if you haven't yet received this, please let us know. We'll also send a reminder email on Thursday 9th December together with an email when we go live which will contain your unique username and password.

Look out for the educational webinars that we'll be running in January

Not got a current Support & Maintenance contract?

Don't worry. If you're not currently signed up to our Support & Maintenance but you'd like to be, get in touch with a member of the team: 0044 (0) 23 8023 8232 and we can discuss the options with you.

If you're not sure, why not take a trial of the portal and we'll show you around? 

If you have any questions in the meantime, please get in touch.

Melissa Burns | Marketing Manager | melissa.burns@snowflakesoftware.com | 0044 (0) 23 8023 8232

Pardon the pun, but I just couldn't resist trying to cram as many 'Snow' related jokes in as possible, seems fitting from a company called Snowflake Software. But I will resist. Promise.

Snow in Southampton

Last night we had our helping of the country's latest Snow flurries. And whilst the snow has been making the news across the country, it really is an unusual sight in Southampton due to our mild and tropical climate (!!). 

Look at this photo on the left - this was our office at Midnight last night and was taken by our Pre & Post Sales Technical Consultant Dan, who, as you can tell, has a passion for photography in his spare time. 

Business as usual for Snowflake 

Despite the snow, we're open for business as usual today, so if you've got any questions about our products or services, or perhaps you've got a question for one of our support team, you can get in touch in the normal way:

• Call 0044 (0) 23 8023 8232
• General email: info@snowflakesoftware.com
• Support email: support@snowflakesoftware.com

And for any other information, you can take a look through our website: www.snowflakesoftware.com 

Coming soon - a new Customer Portal

We're currently working on a brand new Customer Portal, and we'll be contacting customers next week with letters and emails to let you know about the great new changes, when the new changes will take place and what you need to do.

Have you changed your details? If you're not sure if we've got the most up to date details for you, get in touch with a member of the team and we'll update our records for you. Look out for the letters and emails coming next week.

If you're out and about, take care and keep warm. And if you've got pictures of the snow, share them with us. We love a bit of Snow at Snowflake.

Melissa Burns | Marketing Manager | www.snowflakesoftware.com | www.twitter.com/sflakesoftware